Called them back, have spent 13 minutes on this call. Randy told me I cannot port out my number. When I told him per the terms of their contract I CAN port out my number, he advised me there is a $500 fee. I advised him the contract states a $40-$100 fee. He then advised me I cannot port out my number. I had to tell him again that I CAN port it out. He then advised me to contact the previous carrier to have them port the number back. I advised him I am not going back to my previous company, but to a new company. He then stated I cannot port out my number. Seriously?
After another 18 minutes I spoke with Samuel, he then said he would have to transfer me to tier 2 support. They said since I didn’t port my number in so I can’t port my number out. They own it. Well, I am still leaving them. Thank goodness there is no contract.
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